Don’t Rent from Case & Associates …

Nightmare rental experience.
I have lived in an apartment for Case and Associates for 9 months. My lease was for 6 months. They’ve promised to fix stuff since I moved in there and have only done part of it once I called the health inspector. Then I called the health inspector and said they’re fixing things now so no need to come back out. He said call again if needed.
While all of this was going on I had neighbors that lived above me and their kids were hanging out with the wrong people. These people wrote bad words all over the buildings, sidewalks, chewed up chicken bones next to what the wrote, screaming at all hours of the night, trying to sell me and my neighbors drugs while we’re walking through the breezeway with children in our arms, leaving sexual items, clothing, shoes, and stuff in the breezeway that filled up with water, then puking on our doors and rugs we walk across every day at 1 a.m.. The apartments wouldn’t ever do anything about this until I started calling the police. The police started watching the property and finally some of it stopped. I told the apartments I wouldn’t sign another lease until these people were out and they would not ever confirm that they were kicking them out. This just states to me they’ll kick out a single Mom who pays her rent on time every month and keep the druggies in their apartments.
Finally, while living with all of this stuff, I told the apartments again, I wouldn’t sign another lease until they fixed the items I asked them to fix. Two months later they still hadn’t fixed my air conditioner(went all of July and August with no air conditioning-but my bill was still 200 a month), water coming in the front door from a clogged drain in my breezeway(ended up it was a baseball - the person that lived there before me said she had been trying to get this fixed for over 2 years-now how did they find out it was just a baseball now and not 2 years ago-they never checked it), the ceiling fan on my patio was swinging so hard I thought it was going to come through the windows on the patio, etc. Many other things…
I finally called the heatlh department back and they came out on a Monday. The apartments fixed every single thing I’ve asked them to fix since day one. Literally, as soon as they fixed everything they walked out and put a note on my door to get out within 30 days.
I had an attorney tell me they couldn’t give me a notice in the middle of the month they had to wait until the next month to give me a notice. I tried to go ahead and pay the rent and tell them I was staying for the rest of the month. They had already rented the apartment to someone else a day or two after they had given me notice to move out.
I told them they were putting a single Mom out on the streets with no place to live. Their exact quote by the Manager in Case & Associates Corporate Office was “That’s not my problem, I don’t care.” She didn’t even know that I had been requesting these items be fixed for months and months. She stated the Manager Kristi of Sugarberry apartments never told her any of this. Per Kristi I had called the office to ask that things be fixed for the first time on the Friday before that, then the health department just showed up Monday morning.
The only reason they could give me for kicking me out was (Exact Quote from Sugarberry Apartments Management) “I’m not going to state that you’re being given a notice because you called the health department, but you’re just not happy here, when one thing is fixed you call about another.” Told her I couldn’t help that as soon as they fixed the fridge, or something else the air conditioner went out.
When I did the walk through with her she stated it was in good enough condition that they wouldn’t charge me anything out of my deposit. She then started saying she will take out the last water bill, and that I still owed 16.00 on the water bill (which the office told me was my last water bill but wouldn’t put it in writing AGAIN), plus I owed her 33.00 for the next month’s water bill, etc, just more and more stuff that I supposedly owed her when I don’t. So you won’t get your deposit back anyway, no point in working your rear end off to clean an apartment for them.
Just an FYI before you rent anything from Case & Associates make sure you have everything in writing before you sign the lease.
I am now in a hotel which I can’t afford until I can find a place to live. Thanks Case & Associates and Sugarberry “Not So Luxury” Apartments!





